FREQUENTLY ASKED QUESTIONS
At Prima Linha we do not guarantee stock replenishment. Therefore, we advise you to contact us directly at our physical store and confirm the availability of the model.
Physical Store | Customer Support: (+351) 21 250 96 30
My order hasn't arrived yet. How can I find out where it is?
As soon as your order leaves our warehouse, Prima Linha will send a message to the email address you used to register your purchase. You will then receive a new email or SMS from our carrier with the code to track the status of your order. (Check that the email is not in your SPAM box).
I chose to pay with a multibanco reference. I forgot to make the payment by 11:59 pm on the day I placed the order. What now?
Your order has been cancelled and your items have been returned to stock. You will need to place a new order.
Can I change my delivery address after purchase?
You can change your address by contacting our carrier and requesting a change. This request should be made as soon as possible.
Could there be delays in the delivery of my order?
The Prima Linha team, as well as the carrier, work daily to meet delivery deadlines. However, there may be some occasional delays beyond our control, such as social unrest, strikes, environmental phenomena, etc. We appreciate your understanding. For more information, please contact:
Physical Store | Customer Support: (+351) 21 250 96 30
Will I receive the same item I see in the photo?
Yes. The photographs are taken in high definition and with the respective details. There may be some models in which the raw material itself and its manufacturing process influence the final result.